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Shipping & Returns

EYE BUY ART online ships to the US & Canada. From another country? Email us and we’ll make sure the art finds its way to you.

All of our packages are prepared for fine art handling by our printing and framing partners. Shipping amounts are calculated at checkout. If you have any questions or concerns please send an email to info@eyebuyart.com and we will do our best to accommodate you.

Durations

Photographs and Art Prints: unframed prints arrive in approximately 2-2.5 weeks. Framed prints arrive in approximately 3-4 weeks. All prints are made-to-order and we do not stock inventory. Once your print is made by our printer, it must be allowed to dry for 24 hours before being shipped. Rush orders are possible at an additional price.

Paintings and other Original Artwork: Due to the fluctuating sizes and weight of paintings, sculptures and other original work, we cannot pre-determine a guaranteed shipping window. However, we have a number of trusted, cost-efficient shippers that deliver to most destinations worldwide. Please be in touch if you have a question or if you need a quote at info@eyebuyart.com. If you don’t see a response to your inquiry, be sure to check your spam filter.

Customs, Duties & Taxes

Most of our artworks ship from either Canada or the U.S. depending on where the order is placed. However, some original works and works with custom framing only ship out of Canada. These orders that are shipped to countries outside of Canada may be subject to import taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; EYE BUY ART has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Return Policy

EYE BUY ART does not accept returns. If you made a mistake on your order, or if you need to adjust your shipping information, inquiries must be made within 24 hours of the initial purchase. Changes made after 24 hours may not be possible, or may be subject to a fee.

We want you to be very happy with your experience at EYE BUY ART and will handle every inquiry as a matter of priority. In the rare event that your artwork arrives damaged, we will do everything we can to assist you. Inquiries about damage to your package must be made within 14 days from the date your artwork was marked delivered, as this is the policy with our shipping providers. 

Notes regarding photographs and prints: please be aware that we are unable to produce additional prints after an edition has sold out and all gift certificate purchases are non-refundable. Please also note that we work hard to ensure that all images are displayed accurately, however screen resolutions and brightness may reflect subtle variations from the final printed edition. 

Any inquiries can be sent to info@eyebuyart.com. If you don’t see a response to your inquiry, be sure to check your spam filter.